Returns & Exchanges

We want you to be completely happy with your Cap-Z purchase. If for whatever reason you’re not satisfied, you are entitled to receive a full refund or exchange for a different size or colour. 

To be eligible for a return or exchange, your item must be new, unworn, and in the same condition as when you bought it, with all labels and stickers still attached. The item must also be in its original packaging.

Please note:

  • All returns and exchanges must be received within 30 days of the purchase date.
  • Gift cards can not be returned and are not redeemable for cash.
  • All returns will be refunded to the original payment method, and returned purchases made with gift cards will be refunded as a gift card.
  • Returns shipping costs are at the customer’s expense.
  • The shipping costs from your original order are non-refundable.

We reserve all rights to refuse a refund or exchange if the customer has breached our returns policy. 

Online Purchases: If you purchased your item online, you can either start your return or exchange by emailing us at info@cap-z.com.au, or by returning it to one of our stores. If you choose to return or exchange your item in store, please make sure you are able to show us proof of purchase.

After receiving your return and inspecting the condition of the item, we will process your return. Please allow 3-4 business days for your order to be refunded to your original payment method. We will email you with the details of your refund once it’s been processed.

In-Store Purchases: If you purchased your item from one of our stores, you must return or exchange your item in one of our stores. You must show us proof of purchase.