Frequently Asked Questions (FAQ)

 How Fast Will My Order Arrive?

Please visit the Shipping page  to find out how long your order will arrive

Who do you use to ship?

We use Australia Post to send all orders and all orders will require a signature upon delivery by default however you can change this and add extra delivery instructions in the checkout if required.

If no one is home at time of delivery and no instructions have been left with the order, your order will be taken to your nearest Australia Post and a collection note will be left at your address.

How Do I Track my Purchase? 

You will get a notification email once your order is processed with a tracking number plus you will get a notification from Australia Post once the order has been shipped.

All Tracking and Order Information is available on anytime in your account section.

Do you ship internationally? 

Yes we ship to certain countries including New Zealand and the USA, please visit out shipping page for further details.

Do you have AfterPay?
Yes we have AfterPay available at the checkout. For further details on AfterPay please visit our AfterPay information page to learn more about this option.
Do you send Caps in Boxes?
Yes all caps and hats are sent in boxes. If your cap comes damaged please contact us
How Secure is your online store?

All credit card payments are handled by Shopify. All other payment information is handled externally by Paypal, Google Pay or Apple Pay which are three of the most trusted and safe payment platforms in the world. All information entered on CAP-Z is confidential and will not be shared with any third party companies or providers. Please see our Privacy Policy for further information. 

How Do I Return an item?

Please visit our Shipping and Returns Page for all information relating to returns.

Does CAP-Z Customise hats and do embroidery?

Cap-z has the resources to be able to undertake all sorts of embroidery and customisation needs. Please Contact Us to discuss your needs.

Do you have Klarna?
Yes we have Klarna available at the checkout. For further details on Klarna please visit Klarna to learn more about this option.
Can I search for Fitted Sizes on your website?

Cap-z allows you to search for fitted sizes through our search bar located in the top right hand corner. When typing in the size please leave a space between the size and its variant e.g 7 1/2 - Leave a space between the 7 and the 1