FAQs

Some of the question you have may be answered below. If you can't find the answer you're looking for, please email us at info@cap-z.com.au

DOMESTIC ORDERS (AUSTRALIA WIDE)

Please allow 2 business days for your order to be packed and dispatched. You can track your order with the tracking number you received in your shipping confirmation email.

Standard Delivery: Please allow 2-7 business days for your order to be delivered to metro areas, and 5-10 business days for rural areas.

We are still locked down in our hometown of Melbourne. Our stores are closed, but our online store is ALWAYS open. To help you out, we will pick up the bill for shipping Australia-wide during lockdown.

That’s why we are offering FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS during lockdown.

Express Delivery: Please allow 1-3 business days for your order to be delivered to metro areas (within the Auspost express network), and 2-5 business days for rural areas (that are outside of the express post network).

Free standard shipping for all domestic orders
$7 express shipping for all domestic orders

INTERNATIONAL ORDERS

Please allow 2 business days for your order to be packed and dispatched. You can track your order with the tracking number you received in your shipping confirmation email.

COUNTRIES WE CURRENTLY SHIP TO: New Zealand, United States, United Kingdom, Canada, China, Germany, Hong Kong, Japan, Singapore, Thailand, France, Italy, Spain, Switzerland.

NEW ZEALAND & SINGAPORE ORDERS

Please allow 7-10 business days for your order to be delivered.
$25 standard shipping for all NZ & Singapore orders.

CHINA ORDERS

Please allow 25-30 business days for your order to be delivered.
$30 standard shipping for all China orders.

REST OF THE WORLD

Please allow 10-20 business days for your order to be delivered.
$30 standard shipping for all other international orders.

We want you to be completely happy with your Cap-Z purchase. If for whatever reason you’re not satisfied, you are entitled to receive a full refund or exchange for a different size or colour.

Please read our returns policy here.

We currently accept all major credit/debit cards including Visa, MasterCard, and American Express. We also accept payment via PayPal, Google Pay, and Apple Pay, Afterpay, Klarna, and Openpay.

All payment information is handled externally through these extremely safe and trusted payment platforms. All information entered on Cap-Z is strictly confidential and will never be shared with anyone, including third party companies or providers. 

Cap-Z only stocks 100% authentic and genuine officially licensed products.

We ship all of our caps and hats in a Branded Cap-Z Box so that your hat arrives to you in perfect condition. If the rare and unfortunate event occurs where your item comes damaged, please contact us.

To keep your hat looking fresh for years on end, please follow these simple instructions:

- Never put your cap in the washing machine. Ever. And while we’re here, don’t wear it in the ocean.
- If you need to, spot clean any stains on your hat with a proper cap brush and cleaning solution. Here’s a link to our hat cleaning products here.
- When travelling, always keep your hats safe in a cap carrier. Here’s a link to ours. This will prevent your hats from getting squashed during your travels.