AUD
Shipping & Delivery
Domestic Orders (Australia Wide)
Processing Time
Orders are packed and dispatched within 2 business days.
You will receive a tracking number via email once your order has shipped.
Standard Delivery
Metro areas: 2-7 business days
Rural areas: 5-10 business days
Express Delivery
Metro areas (within AusPost express network): 1-3 business days
Rural areas (outside express post network): 2-5 business days
Shipping Rates
Orders under $100:
Standard Shipping: $9
Express Shipping: $14
Orders over $100: Free Standard Shipping
Orders over $200: Free Express Shipping
Express Upgrade
Upgrade any Australian order to Express for $6.
International Orders
Processing Time
Orders are packed and dispatched within 2 business days.
You will receive a tracking number via email once your order has shipped.
Countries We Ship To
New Zealand, United States, United Kingdom, Canada, China, Germany, Hong Kong, Japan, Singapore, Thailand, France, Italy, Spain, Switzerland.
Shipping Rates & Delivery Times
New Zealand & Singapore
Standard Shipping: $25
Delivery: 7-10 business days
China
Standard Shipping: $30
Delivery: 25-30 business days
Rest of the World
Standard Shipping: $30
Delivery: 10-20 business days
We ship all of our caps and hats in a Branded Cap-Z Box so that your hat arrives to you in perfect condition. If the rare and unfortunate event occurs where your item comes damaged, please contact us.
Returns & Exchanges
If you have purchased an item you’re not completely happy with, you may exchange the item or receive a store credit within 30 days of the purchase date.
Please read our returns policy here.
Payments
We currently accept all major credit/debit cards including Visa, MasterCard, and American Express. We also accept payment via PayPal, Google Pay, and Apple Pay, Afterpay, and Klarna
All payment information is handled externally through these extremely safe and trusted payment platforms. All information entered on Cap-Z is strictly confidential and will never be shared with anyone, including third party companies or providers.
Product Information
Cap-Z only stocks 100% authentic and genuine officially licensed products.
To keep your hat looking fresh for years on end, please follow these simple instructions:
- Never put your cap in the washing machine. Ever. And while we’re here, don’t wear it in the ocean.
- If you need to, spot clean any stains on your hat with a proper cap brush and cleaning solution. Here’s a link to our hat cleaning products here.
- When travelling, always keep your hats safe in a cap carrier. Here’s a link to ours. This will prevent your hats from getting squashed during your travels.
Loyalty Program
The Cap Z Army is an exclusive program designed to thank our customers. Every time you purchase one of our products, follow us on social media, or refer friends, you earn points that can be redeemed for discounts, early access to products, and more.
Anyone can sign up for the Cap Z Army! Just create an account on our website and you'll start earning points and unlocking rewards right away.
Earning points is easy! Every purchase of our products, following us on social media, sharing your Cap Z experience with friends, and participating in select promotional activities will reward you with points that can be redeemed for exclusive benefits and discounts.
No, your points never expire! Keep earning and spending, and make sure you enjoy your exclusive rewards as you climb the ranks to unlock better perks.
Once you've earned enough points, you can start using them to redeem discounts, exclusive early access to new products and a variety of other rewards. Simply log in to your account on our website and click on the rewards section to see the latest offerings.
Loyalty points are not available for purchases made during special clearance offers or heavily discounted promotions. This ensures the program remains fair and rewards customers for regular purchases.
You can earn points on most purchases, which can be redeemed for discounts and exclusive rewards. However, certain promotions, like clearance sales, may not qualify for point accumulation.
Clearance offers are designed to provide significant discounts to all customers. To maintain balance in the loyalty program, points are not awarded during these special promotions.
Loyalty points cannot be redeemed during promotional sales or special events. This ensures clarity and fairness for all customers. Don’t worry—you’ll still earn points on your purchases during these events to use later!